Is your poor customer service costing you? Most people are willing to pay more for a positive buying experience. If you don’t have a reputation for good customer service it only takes one negative interaction to lose a lifelong client and with them a lifetime of business. Today’s guest is Angela Black, owner of Client Relations Consultants, where she helps businesses increase profit by improving customer service.
With bad customer service becoming the norm you have the opportunity to differentiate yourself by providing an elevated experience. Simple gestures aren't expensive but they quickly build rapport with customers and act as free marketing. In this episode, Angela teaches you that sales is a function of customer service and how you can use rapport to increase profits.